Return Policy

Our goal is to ensure your complete satisfaction with your purchase. However, we understand that there may be instances where a product does not meet your expectations. Our return policy is designed to make the process as simple and clear as possible. For a full explanation of our refund policy, please refer to the customer agreement below.

1. Requirements

  • Within 30 Days: Products must be returned within 30 days of the shipping date. Returns must be shipped back to our warehouse within 7 days of receiving your return label.
  • Include Original Packaging and Product in New Condition: All returned products must be in their original packaging and in like-new condition. TOUCH Cabinets Hardware reserves the right to reject returns if the product or its packaging is damaged.

If we determine that a product is not eligible for return, we will notify you that the return has been rejected and that no refund will be issued. At that point, you can choose one of the following options:

  • Have the product shipped back to you at the shipping cost provided by the shipping company.
  • Opt to have the product recycled.
  • If you do not choose one of the above options within 14 days of our notification, the product will be recycled.

Please note that we are not responsible for any loss or damage to the product during the return shipment.

2. Restocking Fee

A 15% restocking fee will be deducted from the refund amount for all returned items. This fee covers the costs associated with processing and restocking the returned products.

3. Shipping Fees

Shipping fees are non-refundable. You will be responsible for covering the shipping costs to return the product to our warehouse.

4. Instructions

If your return meets the above requirements, please follow these steps:

  1. Request a return by emailing sales@touchcabinetshardware.com.
  2. After we review your return request, we will send you a return label via email. Print the return label and securely attach it to a suitable shipping carton.

Once we receive the returned products and confirm they meet our return policy requirements, we will process your refund (minus the restocking fee) and send you a confirmation email. Refunds will be credited to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed.

Contacting Us

If you have any questions about this Return Policy or would like more information, you may email us at sales@touchcabinetshardware.com

Last Updated: July 31, 2024