Privacy Policy

This Privacy Policy outlines the data privacy practices of TOUCH Cabinets Hardware ("touchcabinetshardware.com," "we," "us," or "our") for the personal information collected when you ("You" or "Your") visit Our website – touchcabinetshardware.com – or its component pages, the touchcabinetshardware.com App, and any other website or app made available by TOUCH Cabinets Hardware (collectively, the "Website"), purchase a product or service from TOUCH Cabinets Hardware, or interact with an individual or entity authorized to act on behalf of TOUCH Cabinets Hardware.

1. Overview

At TOUCH Cabinets Hardware, we value and respect your right to privacy and your right to understand how your personal information is collected and used. This Privacy Policy describes the personal information TOUCH Cabinets Hardware collects, how that information is used, and when and why that information is shared.

By using the Website, you consent and agree to the terms of this Privacy Policy and the associated Terms of Use, as well as the collection, use, and disclosure of information as outlined in this Privacy Policy and the Terms of Use.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF USE (INCLUDING ANY MODIFICATIONS THERETO), DO NOT ACCESS OR USE OUR WEBSITE OR PROVIDE PERSONAL INFORMATION TO US. HOWEVER, THIS PRIVACY POLICY AND THE TERMS OF USE WILL APPLY TO ALL OF YOUR INFORMATION AND ACTIONS PRIOR TO EXITING THE WEBSITE.

The Website is a general audience website for use by adults aged 18 or over and is intended for use solely by individuals in the United States. The Website is not designed or intended for use by persons under the age of 18.

2. Collection and Use of Personal Information

TOUCH Cabinets Hardware, on its own or through authorized service providers, contractors, and third parties, may collect and use the following categories of personal information:

  • Individual identifiers and information – such as information that you provide for the purpose of registering with the Website or creating an account (e.g., your real name, email, address, telephone number, other contact information, username and password, mobile phone number);
  • Commercial information – such as information we collect during your online shopping sessions (e.g., items added to your cart, online purchases, online product reviews, product preferences or specific interests, items not purchased, and any promotional information related to the session);
  • Transaction information – such as information associated with transactions conducted over the Website, including method of payment, credit/debit card or bank account information, and shipping information for order fulfillment;
  • Computer, internet, and network activity information – such as information we obtain from your use of the Website (e.g., your server log information, queries or searches, browsing history, internet protocol address, unique device identifiers, and mobile network information);
  • Other electronic information – such as information from communications with us and other user-generated content submitted by you to us through email, chat, telephone, and social media channels;
  • Marketing and promotional information – such as information you provide for the purpose of enrolling or participating in any programs, promotions, or contests offered by TOUCH Cabinets Hardware.

TOUCH Cabinets Hardware and its authorized service providers, contractors, and third parties obtain these categories of personal information from the following sources:

  • Information you provide directly to us or to our authorized service providers and contractors (e.g., payment processors, shipping services, etc.);
  • Information from devices you use to access the Website;
  • Information that is automatically collected about you by us and our authorized service providers and third parties as a result of your use of our Website, including digital tracking tools such as cookies and similar technology;
  • Information obtained by third parties (e.g., Facebook, LinkedIn, Google, and Bing) as a result of the use of our Website and other websites.

TOUCH Cabinets Hardware, on its own or through authorized service providers and third parties, may use the personal information that you provide to us or that is collected about you for various business or commercial purposes, including to:

  • Administer this Website and present the Website and its contents to you, as well as to facilitate and improve your experience on the Website;
  • Process your registration and manage your online account;
  • Personalize the Website for you;
  • Enable your access to use the Website and its services;
  • Provide you with products and conduct transactions (including purchases and returns);
  • Process payments;
  • Process, fulfill, and ship purchase requests, and complete returns and exchanges;
  • Send you statements and invoices;
  • Send you advertising, promotional, and marketing communications, including direct mail and direct email, and process promotions, surveys, contests, giveaways, sweepstakes, and related prizes or incentives;
  • Provide you with product and service recommendations based on your interests;
  • Contact you or communicate with you;
  • Address customer service issues you may have;
  • Protect against fraud and unauthorized transactions;
  • Create analytic reports;
  • Perform internal systems diagnostics, analysis, monitoring, debugging, and troubleshooting.

In addition, TOUCH Cabinets Hardware may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend its legal rights. TOUCH Cabinets Hardware may also disclose your personal information in connection with negotiations for or any actual sale, acquisition, or transfer of all or a portion of our business or assets.

Please note that if you voluntarily submit any personal information for posting on our Website or any other website (including without limitation any social media website), the information may become publicly available and can be accessed and used by us and by others. Therefore, you should use care before posting any personal information online.

3. Personal Information Provided to Other Parties Working With Us

We partner with authorized service providers, contractors, and third parties as an essential part of our business operations, which allows us to make the Website available, offer products and services to you, process and deliver your orders, and provide information and promotional material about products that may be of interest to you.

TOUCH Cabinets Hardware does not sell or share your personal information in exchange for money.

A) SERVICE PROVIDERS AND CONTRACTORS

TOUCH Cabinets Hardware employs authorized service providers and contractors to assist with Website operations, online transactions, marketing, and analytics (such as Website hosting, search engine optimization, customer relationship management, payment card processing services, advertising and marketing services, order fulfillment and delivery services, cloud storage services, and other third-party technology services). TOUCH Cabinets Hardware and these authorized service providers collect personal information and non-personal information, which may be provided to TOUCH Cabinets Hardware or to these authorized service providers and contractors, including your interests and online purchase behavior, what you have liked and clicked, and whether you have completed or abandoned a purchase. TOUCH Cabinets Hardware may also provide your personal information to its authorized service providers and contractors to facilitate processing fulfilling and delivering your order.

An authorized service provider or contractor receiving any of your personal information from TOUCH Cabinets Hardware is required by written contract to use and maintain that personal information only as authorized by TOUCH Cabinets Hardware and in accordance with the terms of this Privacy Policy.

B) THIRD PARTIES

TOUCH Cabinets Hardware shares your personal information – (i.e., Individual identifiers and information, Commercial information, Transaction information, Computer, internet and network activity information, and Marketing and promotional information)- with authorized third-party marketing partners for commercial purposes, as well as other authorized third parties that provide interest-based and other targeted advertising or marketing services to TOUCH Cabinets Hardware.

TOUCH Cabinets Hardware does not share text messaging opt-in data or your consent to activate SMS / Text Messaging with third parties.

4. Other Information Collected

TOUCH Cabinets Hardware, on its own or through authorized service providers, contractors, and third parties, may also collect and use other information from you that does not specifically identify you individually. Without limitation, this may include:

  • Purchase interests and purchase history information;
  • Preferences information (including marketing and communication preferences);
  • Information from your internet browser whenever you visit or use the Website (sometimes called “Log Data” or “Log Files”);
  • Device information and usage data;
  • Internet service provider;
  • Referring and exiting websites and pages;
  • Operating system;
  • Which pages you visit on our Website;
  • The time and date of your visit and use of TOUCH Cabinets Hardware’s pages.

5. Sensitive Personal Information - Not Collected

We do not collect, nor do we request or require that you provide any sensitive personal information (e.g., social security number, driver’s license number, state identification card, passport number, information related to racial or ethnic origin, political opinions, religious, philosophical, or other beliefs, information related to sex life or sexual orientation, health data, biometric or genetic characteristics, criminal convictions and offenses, trade union membership, or specific geolocation), and you should not send us and should not disclose to us any sensitive personal information on or through the Website or otherwise.

6. Aggregating and Combining Information

At times, we may aggregate certain personal information and/or non-personal information in a manner that does not identify you to determine information about our customers, including product trends, sales histories, and where our customers are located. We may also combine personal information with non-personal information. If we do so, we will treat such combined information as personal information.

7. Using Non-Personal Information

Because non-personal information does not identify you individually, we may collect, use, and disclose non-personal information for any lawful purpose in our sole discretion.

8. SMS / Text Messaging

TOUCH Cabinets Hardware may use SMS / Text Messaging to communicate with you, send order information, and provide promotional materials. MMS (multimedia message service) is used to send messages of product photos to and from the user. You must opt-in and provide a valid mobile phone number to activate this service, and after activating, you can opt-out at any time and discontinue the messaging service. TOUCH Cabinets Hardware does not share text messaging opt-in data or your consent to activate SMS / Text Messaging with third parties.

TOUCH Cabinets Hardware does not charge for its SMS or MMS services. However, your wireless service provider may apply package deductions and message/data rates to all SMS or MMS messages, and rates differ from carrier to carrier. Please contact your wireless service provider to inquire about the details specific to your plan. Message frequency will vary by user.

9. Cookies, Beacons, and Opting Out

TOUCH Cabinets Hardware, its authorized service providers, and certain authorized third parties use digital tracking tools such as cookies and similar technology when you use the Website (e.g., cookies, web beacons, and single-pixel GIF files). Cookies are small files that are transferred to your device's hard drive through your internet browser that enables the Website's or authorized service providers or third parties systems to recognize your browser and capture and remember certain information. This helps us to improve your access to our Website, identify repeat visitors, help ensure the authenticity of registered users, target advertising, provide a mechanism for online shopping, and enable Website traffic monitoring.

We use session-based cookies and persistent cookies. Session-based cookies will last only as long as your web browser is open and are deleted when you close your browser. A persistent cookie will last until it expires or until you delete it. At times, TOUCH Cabinets Hardware administers the use of cookies (called first-party cookies) and tracking technologies, and at times we rely upon authorized service providers and third parties to do so (called third-party cookies). These service providers and third parties may also use cookies, pixels, and other identifiers to collect information that indicates how users interact with the Website (e.g., Google Analytics, Localytics, social media sites).

Using cookies helps us do a number of things to enhance your experience as a customer or potential customer of TOUCH Cabinets Hardware, including to:

  • Identify users and visitors to the Website, including new visitors and returning customers;
  • Remember and process the items in your shopping cart;
  • Process and save your preferences for future visits;
  • Ensure you do not need to log in multiple times through user identification tracking;
  • Compile analytics, statistics, and reports on our Website and web traffic activity;
  • Track and target your interests to enhance your experience on our Website, including searches and web traffic adjacent to activity on the Website;
  • Allow for integration with social media;
  • Offer products and advertising that may be aligned with your interests;
  • Provide other services related to the Website.

10. Push Notifications from TOUCH Cabinets Hardware

New visitors to the TOUCH Cabinets Hardware Website may receive a pop-up prompt asking if they would like to allow or block push notifications. If you allow notifications, you have opted-in to promotional notifications. If you block notifications, you are opted out. If the pop-up prompt is closed out within a response, you will receive the prompt at the start of each subsequent session. If you wish to opt-out in the future, you can clear your cookies to get the allow/block option again.

The TOUCH Cabinets Hardware App also sends push notifications if you have opted-in to receive notifications on your mobile device.

11. Interest-Based Advertising and Other Targeted Advertising

We collect data about your activities on our Website for use in providing tailored advertising to you while using our Website as well as through emails, texts, and other direct marketing channels that we utilize. To provide you with a consistent shopping experience, we may also associate various devices you utilize (e.g., smartphones, tablets, and desktop computers) with other information we have about you, your interaction with our Website, and your transaction history.

We may share your personal information about activities on our Website with advertising networks or cooperatives administered by third parties. These ad networks use this information to provide you with advertisements that are tailored to your individual interests. You can opt-out of us sharing your personal information with these networks and cooperatives by completing an opt-out request available through "Do Not Share My Data".

We may collaborate with third-party partners, including social media platforms, that utilize their own digital tracking tools, such as cookies and pixels, to monitor your online activities over time and across our Website and other sites. These third parties gather information automatically to present you with ads tailored to your interests, activities, and preferences. Consequently, you may encounter ads for TOUCH Cabinets Hardware on other websites based on your previous interactions with our Website. You can disable these digital tracking tools by adjusting the cookie settings in your browser on each device you use to access our Website. Additionally, you can opt out of these tracking tools by updating your preferences on each social media platform.

These third parties may allow consumers to opt-out of receiving advertisements through the Digital Advertising Alliance or the Network Advertising Initiative.

If you receive promotional materials or newsletters from us, you may unsubscribe from these communications at any time by following the instructions contained in the emails you receive. You may also change your subscription status at any time by logging into your account and editing your information or by contacting us at customerservice@touchcabinetshardware.com. Even if you opt-out of receiving direct marketing messages, we may still contact you about a purchase or order or in connection with other customer service activities.

12. Do Not Track Information

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. There is currently no uniform browser signal for this feature and no industry standard on how to respond to these signals. Therefore, enabling/disabling the Do Not Track feature in your browser does not ensure that all websites you visit will respond to the request.

TOUCH Cabinets Hardware does not recognize or respond to Do Not Track signals at this time. TOUCH Cabinets Hardware will reassess its approach to responding to Do Not Track signals once an industry standard is established.

13. External Websites

Our Website may include links to external sites (including social media platforms) that are not owned or managed by TOUCH Cabinets Hardware. We do not bear responsibility for the content, actions, privacy policies, or information privacy and security practices of these external sites. We strongly recommend that you review the privacy policies of any external sites you visit. TOUCH Cabinets Hardware is not liable for the content on these linked sites, your use of them, or any information (including personal information) that these sites collect, post, use, or display. Furthermore, TOUCH Cabinets Hardware is not accountable for any third party, including their affiliates or agents, who fail to handle your personal information according to their privacy policies or any contractual or legal obligations they may have.

14. Intended Website Audience and Notice Regarding Children's Privacy

We do not knowingly collect or store any personal information from children under the age of 18, and we request that minors do not provide any personal information to us through the Website. If a parent or guardian becomes aware that his or her child under 18 has provided us with information without his or her consent, he or she should contact us as set forth in the “Contacting Us” section below.

15. Visitors from Outside the United States - Cross-Border Transfer

The Website is hosted in the United States and is intended for use only by individuals in the United States who are 18 years or older. Purchases on this Website are shipped in the United States and, as a result, the information TOUCH Cabinets Hardware collects is governed by applicable laws of the United States. If you are visiting the Website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries.

The data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in other countries or may otherwise differ from the data protection or consumer protection laws in other countries.

By using the Website and/or providing personal information to TOUCH Cabinets Hardware, you consent to the transfer and use of your personal information by TOUCH Cabinets Hardware as set forth and described in this Privacy Policy and our Terms of Use.

16. Data Security

The security of your personal information is very important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and that we collect, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of the personal information provided by you or collected by us through the use of the Site.

17. Retention and Storage of Personal Information

We store all categories of the personal information that we collect – (i.e., Individual identifiers and information, Commercial information, Transaction information, Computer, internet and network activity information, and Marketing and promotional information) - for as long as you have an account with us or the period of time necessary for the purpose for which it was collected, or as required by or permitted by applicable law.

To determine the appropriate duration of the retention of personal information, we consider a variety of factors, including the following:

  • The amount, nature, and sensitivity of the personal information.
  • The potential risks of harm to consumers.
  • Our recordkeeping and legal compliance requirements.
  • The need to protect the rights or safety of you, us, or others, including the resolution of inquiries or complaints.
  • The need to exercise or defend legal claims.
  • The need to prevent fraud, protect assets, and promote data security.

Once retention of the personal information is no longer necessary for the purposes outlined above, we will either delete or de-identify the personal information or, if this is not possible (for example, because personal information has been stored in backup archives), then we will store and protect the personal information until deletion or de-identification is possible.

18. Updates to this Privacy Policy

We may update our privacy policy from time to time and the use of the information we collect now is subject to the privacy policy in effect at the time of use. The "LAST UPDATED" legend at the bottom of this Privacy Policy indicates when this Privacy Policy was last revised, and we encourage you to check our Privacy Policy periodically. Any changes will become effective when we post the revised Privacy Policy on our Website. Your use of the Website, and/or your purchase of a product or service following these changes means that you accept the revised Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy or would like more information, you may email us at info@touchcabinetshardware.com

Last Updated: July 31, 2024